FAQ

FAQ

[expand title=”Q1: Can I get delivery outside of California?” swaptitle=”Close”]No, we do not currently deliver outside the State of California.
We only allow deliveries to certain locations within California. Please check out our app to see where we can deliver.
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[expand title=”Q2: Where can I receive my order?” swaptitle=”Close”]California – Many addresses are accepted with the exceptions of: Government property, schools and universities, child care centers, national parks, and municipalities that do not allow cannabis delivery.[/expand]

[expand title=”Q3: Can I place an order in advance?” swaptitle=”Close”]Yes, we allow orders in advance.
Wooza allows users to schedule their delivery for a later time. You can select a date up to 3 days in advance, and choose from 1 hour time windows.[/expand]

[expand title=”Q4: What about updating my order in progress?” swaptitle=”Close”]We are unable to allow live updates to your order once the delivery is en route.
If the order has not been started by the driver and is still in the “Packing” stage, we will allow you to make live updates.
Once the driver is en route, if you need to add something, need more time prior to delivery, etc., you will need to cancel and replace your order.[/expand]

[expand title=”Q4: How can I see my order history?” swaptitle=”Close”]Using the Wooza iOS app, select the shopping bag icon. From there, you can select “Past Orders”.
This will display the last two months of orders successfully placed with Wooza.[/expand]

[expand title=”Q5: Can someone else receive my delivery?” swaptitle=”Close”]No. By law, we can’t allow this
Please refer to our Terms of Service and Code of Conduct for more information.
All deliveries must be received by the person who placed the order. Your driver will ask to see your ID and have you sign when your order is delivered.
If the person who placed this order is unavailable when the driver reaches the drop-off location, your order will be canceled. [/expand]

[expand title=” Q6: Why does my ETA change during delivery?” swaptitle=”Close”]Estimated Time to Arrival (ETA) is affected by dozens of factors and is subject to change once an order has been placed.
Before placing your delivery, you will be given a rough time estimate of how long our system believes it will take to complete an average delivery in your area.
This will provide you with the initial ETA which is given at the time your order becomes a delivery page.
As the delivery is in progress to you, this ETA may vary depending on traffic, time to delivery location, product availability, and many other factors.
If you have issues receiving your delivery on time, please contact our support team at support@Wooza.com or via live chat on our menu. [/expand]

[expand title=”Q7: Is there a daily limit on how much I can order?” swaptitle=”Close”]Yes. The limit depends on your Consumer Type.
Recreational Users:
The daily limit is 28.5 grams of flower (1 ounce) or 8 grams of concentrates (including vaporizer cartridges and edibles) per business day.
Medical Users: The daily limit is 228 grams of flower (8 ounces) or 28 grams of concentrates (including vaporizer cartridges and edibles) per business day. [/expand]

[expand title=” Q8: Why does Wooza have a delivery fee?” swaptitle=”Close”]This fee helps cover insurance, customer support, and other costs necessary for safe and reliable deliveries from your local retailer.
Our partners are licensed retailers that use Wooza technology as their delivery platform.[/expand]

[expand title=”Q9: Is the tip included in my order total?” swaptitle=”Close”]It is not. While tipping is entirely up to you, should you wish to tip your driver, the only way to do this currently is with cash. [/expand]

[expand title=”Q10: What payment types are currently accepted?” swaptitle=”Close”]We accept Cash or Debit Cards w/chip.  No Credit Cards or touchless pay methods at this time.
Debit Policy: Debit Card only, no Credit Cards, ApplePay, or other quick pay methods.
Debit Card must have a chip and be from a major Bank.
No Chime or other third party debit.
Transaction will be rounded up to the nearest $10 increment – change will be provided for round up.
$3.25 transaction fee – non refundable.[/expand]

[expand title=” Q11: What is the latest time I can order?” swaptitle=”Close”]We can accept new orders until 9:59PM.
Orders placed after 9:59PM will not be accepted.
By law, we cannot accept new orders after this time. [/expand]

[expand title=”Q12: What is the latest time I can receive my delivery?” swaptitle=”Close”]Our drivers can deliver orders until 11:59PM.
Our dispatchers work diligently to ensure that all orders are delivered before the cut-off time at midnight. Unexpected delays may cause your order to be rescheduled for the next day, if the ETA is later than 11:59PM.[/expand]

[expand title=”Q13: How are reward points earned?” swaptitle=”Close”]Reward points are accrued at the rate of 1 point per dollar spent after tax.
For example, if your after-tax purchase total is $125. You will receive 125 points.[/expand]

[expand title=”Q14: How are reward points redeemed?” swaptitle=”Close”]Reward points may be redeemed for the following coupons:
250 points = $10 OFF Coupon
500 points = $20 OFF Coupon
Reward coupons may be redeemed at the time of purchase. If you have a reward coupon available, you may apply it directly to your order within the Wooza app.[/expand]

[expand title=”Q15: Can I combine promotions/reward points/etc?” swaptitle=”Close”]No.
Promo codes, rewards points, and BOGO’s may not be double stacked for additional discounts. Only 1 promo code may be used at a time, and it cannot be combined with any other discount, promotion, BOGO, or reward points.[/expand]